Privacy Policy
Last updated: January 1, 2024
Important Disclaimer: This document is a generic template provided for convenience. Have your attorney review it before relying on it in a binding context. Crystal City Appliance Repair makes no representations that this policy satisfies all applicable legal requirements in your jurisdiction.
1. Introduction
Crystal City Appliance Repair ("we," "us," or "our"), located at 3407 Montrose Blvd, Houston, TX 77006, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name, phone number, and email address when you submit a service request
- Property address when scheduling a service appointment
- Appliance information and service description
- Payment information (processed securely through our payment processor)
- Communications and correspondence with our team
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website and search terms
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Schedule and complete appliance repair services
- Contact you regarding your service request or appointment
- Send confirmation and follow-up communications
- Process payments for services rendered
- Improve our website and services
- Respond to customer service inquiries
- Send marketing communications (only with your consent)
- Comply with legal obligations
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. We may use:
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)
- Marketing cookies: To display relevant advertisements (e.g., Google Ads)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Third-Party Services
We may share your information with trusted third parties who assist us in operating our business, including:
- Scheduling and CRM software providers
- Payment processing services
- Email and communication service providers
- Website analytics providers (Google Analytics)
- Advertising platforms (Google Ads)
These third parties are required to maintain the confidentiality of your information and may not use it for purposes other than providing services to us.
6. TCPA Consent & SMS Communications
By providing your phone number and submitting a service request, you consent to receive communications from Crystal City Appliance Repair, including SMS/text messages, regarding your service appointment, estimates, and follow-up care.
To opt out of SMS communications, reply STOP to any text message or contact us at (713) 955-0220 or 3407 Montrose Blvd, Houston, TX 77006. Message and data rates may apply.
7. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of 3 years for warranty and business purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Data portability (where applicable)
To exercise these rights, contact us at the address below.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests, contact: